Or Dishwasher still does not clean dishes or dry, and I was told that there was nothing wrong with the dishwasher. And they’re trying to close the service order on it.

Michael did an exceptional job! He was professional and handled our concern with our ice maker promptly.

Andy was fine, but the follow up was so bad that I asked for and received a refund. SDG&E had located the leak, which Andy confirmed, but the gas company couldn’t pinpoint and he couldn’t either. Probably requires taking off the side panel, but Andy was certain he knew which part was the problem. I had studied the schematics myself and spoken with Viking so I knew the part was odd—it’s not one the schematics—but thought that as an authorized repair firm, you would know what to do. But the Monday “diagnostic” visit day after day didn’t lead to a part being ordered, so I asked for the refund.